Shipping policy

We offer Free Standard Shipping on orders delivered within the 48 contiguous United States. Orders may ship by FedEx, UPS, USPS, or freight carrier, depending on the item and delivery address.

Choose the delivery details that fit your order

Smaller orders under 100 pounds

Smaller items under 100 pounds ship by FedEx, UPS, or USPS. Carrier tracking will be updated when it becomes available. Delivery is made to the shipping address provided at checkout.

Freight orders over 100 pounds

Larger items over 100 pounds ship by freight (LTL). Freight delivery works a little differently:

  • We will update your order tracking once it is available.
  • The freight carrier will call a few days before delivery to schedule an appointment.
  • Delivery appointments take place Monday through Friday during business hours.
  • A signature is required when the shipment is delivered.
  • A liftgate is included to move the shipment from the truck to the ground.
  • Drivers do not unpack the shipment, bring it inside, or provide assembly or setup.

Inside delivery, room-of-choice delivery, assembly, and setup are not included in standard shipping.


For larger equipment, the delivery address must be accessible to a semi-trailer truck. Before ordering, please make sure the carrier can safely reach the delivery location and that you have a clear path from the delivery point to the equipment’s final location.

Areas we currently serve

We currently ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, or Canada.


Some remote or otherwise difficult-to-reach locations may be considered undeliverable or may require an additional delivery charge. We will contact you if an order needs special handling or if the carrier identifies an address restriction.

Services that may carry an additional charge

Standard shipping is free, but customer-requested services or delivery changes outside the standard carrier service may require an additional charge. Examples include:

  • Redelivery or a missed delivery appointment
  • Inside delivery or room-of-choice delivery
  • Island delivery or ferry charges
  • Special equipment or special trucks
  • Carrier wait time
  • Special delivery services beyond the included freight liftgate
  • A change to the delivery address after shipment has been arranged

If an additional charge applies, the customer is responsible for paying it before the requested service is completed.

Order cancellation for freight items

To cancel a freight order without incurring fees, contact us within 24 hours of placing the order. Requests made after the 24-hour window may not be possible if the item has already shipped.

Need help planning delivery or setup?

If you would like inside delivery or professional setup, call 877-336-7483 before ordering. We can help coordinate a local service provider when available. Additional services are arranged separately and are not part of free standard shipping.